How to Contact Epic Games Support and Get Help With Your Account or Game
What is Epic Games Support?
Epic Games Support is the customer service department for Epic Games, the developer of Fortnite, the Epic Games Store, and other popular games.
Epic Games Support provides help with a variety of issues, including:
- Account issues (e.g., forgotten passwords, hacked accounts)
- Game issues (e.g., bugs, glitches, crashes)
- Payment issues (e.g., refunds, chargebacks)
How to Contact Epic Games Support
There are several ways to contact Epic Games Support:
- Online: You can submit a support request online at https://www.epicgames.com/help/en-US/.
- Email: You can email Epic Games Support at help@epicgames.com.
- Phone: You can call Epic Games Support at 1-800-926-5578.
What to Include in Your Support Request
When you contact Epic Games Support, be sure to include the following information:
- Your name
- Your email address
- Your phone number
- A detailed description of your issue
- Any relevant screenshots or other supporting documentation
How Long Will It Take to Get a Response?
Epic Games Support typically responds to support requests within 24 hours. However, during peak times, it may take longer to receive a response.
Additional Resources
In addition to the above, you can also find help in the following places:
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